SETTING THE STANDARD
Once your installation is complete, we’ll issue you with your guarantee certificate, which includes a full summary of your cover.
It won’t come as a huge surprise to learn that things that move tend to fail more than things that don’t. Unlike other home improvement companies out there, you can relax in the knowledge that our guarantee covers moving parts as well as non-moving.
LABOUR & REPAIR
The labour costs involved in your repair will be fully covered for a period of 10 years, so for any repairs required within the first 10 years of installation wouldn’t cost you anything.
Once your installation reaches between 11 and 20 years, any cost of parts would still be covered by your guarantee, but the labour costs would be chargeable.
WHATS EXCLUDED
There are a few restrictions on your Pennine cover. Accidental or environmental damage to your products is excluded, and you’ll also invalidate your warranty if another company repairs or modifies your product.
There are a few extras which are covered for five years and therefore excluded from the full 20 year cover, including plumbing, plastering, electrics, timber boxing and foils. Base building works and aluminium windows and doors are covered for ten years.
FURTHER INFORMATION
For full details of our guarantee, including a full list of exclusions and/or exceptions, please contact the Pennine team and we’ll be happy to help.
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